Privacy Policy

ShareConLoad is a digital logistics marketplace platform operated by VEYQON GROUP (Pty) Ltd. The Platform facilitates shipment booking and payment coordination between cargo owners and independent transport operators for international maritime shared-container shipping services.

Information may be collected through:

• Account registration
• Booking submissions
• Payment processing
• Customer support interactions
• Uploaded documents
• Website usage
• Cookies and analytics technologies
• Communications with Operators and Customers

We use personal information to:

• Facilitate shipment bookings
• Process payments
• Verify users and Operators
• Coordinate shipment activities
• Communicate operational updates
• Manage disputes and claims
• Comply with legal obligations
• Improve platform functionality
• Detect fraud or suspicious activity
• Maintain operational security
• Provide customer support
• Send service-related notifications

Where users consent, we may also send promotional communications, product updates, and marketing information. Users may opt out of marketing communications at any time.

Payments are processed through authorized third-party payment providers, including PayStack. ShareConLoad does not store full payment card details directly unless expressly stated otherwise. Payment information may be subject to the privacy and security policies of third-party payment providers.

We may share information with:

• Independent Operators and Carriers
• Payment service providers
• Customs and regulatory authorities
• Logistics and operational partners
• Cloud hosting and technology providers
• Legal and compliance advisors
• Law enforcement or government authorities where legally required

Information is shared only where reasonably necessary for operational, legal, compliance, or security purposes.

Because ShareConLoad operates internationally, personal information may be processed, transferred, or stored outside South Africa through third-party service providers and cloud infrastructure providers. By using the Platform, users consent to such international transfers where necessary for service delivery and operational purposes.

ShareConLoad retains personal information only for as long as reasonably necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain operational records
• Protect legitimate business interests

Certain information may be retained longer where required by law or regulatory obligations.

Subject to applicable laws, users may request to:

• Access their personal information
• Correct inaccurate information
• Update account information
• Request deletion of personal information where legally permissible
• Object to certain processing activities
• Withdraw consent where applicable

Requests may be submitted to: support@shareconload.com. ShareConLoad may require reasonable identity verification before processing requests.

ShareConLoad may use cookies, session tracking, analytics tools, and similar tracking technologies to:

• Improve platform performance
• Maintain user sessions
• Analyze usage patterns
• Enhance security
• Improve user experience

Users may disable cookies through browser settings, although some platform functionality may be affected.

ShareConLoad implements reasonable technical and organizational security measures to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, and destruction. Despite reasonable safeguards, no internet-based system can be guaranteed completely secure. Users are responsible for maintaining the confidentiality of their account credentials.

Operators and third-party service providers may independently process personal information in connection with shipment execution and operational services. ShareConLoad is not responsible for the privacy practices of independent third parties. Users are encouraged to review third-party privacy policies where applicable.

The Platform is not intended for individuals under the age of 18 years. ShareConLoad does not knowingly collect personal information from minors. If we become aware that information relating to a minor has been submitted, such information may be removed.

ShareConLoad may disclose personal information:

• Where required by law
• In response to lawful regulatory requests
• To protect legal rights
• To investigate fraud or unlawful conduct
• To protect platform security and operational integrity

ShareConLoad reserves the right to update or amend this Privacy Policy from time to time. Updated versions become effective upon publication on the Platform. Continued use of the Platform constitutes acceptance of revised policies.